01 / COVERAGE
Start with your item.
Accessories and soft goods have a one-year limited warranty. Check the applicable product terms before submitting a claim.
MANUFACTURER WARRANTY / OWALA
Made for everyday use.
Know your coverage.
Owala’s limited lifetime warranty covers defects in materials and workmanship in its bottles, mugs and tumblers. All manufacturer warranty claims go directly to Owala, which reviews eligibility under its terms.
Warranty Details02 / LIMITATIONS
Everyday wear is different.
Owala lists normal wear, accidental or cosmetic damage, improper care, loss or theft, unauthorized purchases, and third-party modifications or engraving among its exclusions.
03 / CUSTOM ORDERS
Ask about decoration.
Do not assume coverage includes an EA-applied logo or engraving. Contact EA about the specific item and decoration. Owala’s own customization program has separate terms; those are not a blanket promise for third-party work.
Need help with your bottle?
Keep your receipt or order confirmation and product details. Use Owala’s official warranty page for its current claim process and eligibility review.
Manufacturer warranty claims go to Owala.
Submit manufacturer warranty claims directly through Owala’s official claim form. Owala reviews the product issue and determines coverage. Executive Advertising can help with purchase records or questions about decoration on your order, but does not administer Owala’s manufacturer warranty.
Purchase or decoration questions: (800) 338-7996WARRANTY QUESTIONS
A few details before you start.
What does “lifetime” mean?
Owala defines it as the functional lifetime of the product. Coverage is not an unlimited replacement promise for the owner’s lifetime.
Will a replacement match my original color?
An exact special-edition color may be unavailable. Owala may provide a comparable replacement; check its current resolution options before assuming the same finish will return.
What should I prepare?
Gather your purchase record, item details and clear photos of the issue. Keep the product until Owala tells you what to do next. Follow its instructions if a return is requested.
BEFORE YOU CONTACT SUPPORT
Make the issue easy to understand.
For your own notes, record when you first noticed the problem and which part is involved: the bottle body, lid, slider, seal or another component. A short description of what happens is more useful than a general statement that the bottle does not work.
If this was a team gift, ask the person who placed the order for the purchase information. Keep your order questions and your product observations together so you can explain the situation clearly.
Keep the product and artwork questions separate.
Tell Owala whether the item has a company logo, engraving or other decoration when submitting your manufacturer claim. For separate purchase or decoration questions, give Executive Advertising your order number and EA item number so the team can identify your order.
Do not upload receipts or personal details to this discovery site. Use the official support channel shown below or contact Executive Advertising about your EA order.
READY FOR THE NEXT STEP?
Submit your claim to Owala.
The button opens Owala’s official claim destination. You may be asked to sign in before completing the form. Owala reviews the claim and determines eligibility; submitting a request does not guarantee approval.
Submit a warranty claim →For the most recent Owala publication and terms, visit Owala.com — official warranty terms.